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Institute of Management (IfB-HSG)

'Alliance Governance at Klarna: Managing and Controlling Risks of an Alliance Portfolio'

The Institute of Management provides the following information and material for the case study.

Summary:

The case study object is the Swedish Internet start-up, Klarna, and its partnership-business model design and governance. Klarna provides payment solutions that increase sales for collaborating merchants in the e-commerce sector. Their invoice and installment payment services are an alternative for shoppers who do not want to pay via other services, such as credit cards, PayPalTM, or advance payment. Invoice payments are perceived as safe and simple to use and thus increase sales for merchants. Klarna’s growth story represents very successful partner management. Klarna’s great success primarily builds on its ability to minimize risk through effective alliance governance. This case study illustrates the governance and management of the alliance portfolio of Klarna and the interplay of control, trust, and risk in the interorganizational context. Special attention is given to the interrelation of important governance mechanisms, namely, agreement design, control mechanisms, and trust, and their influence on collaboration risks.

Bibliography:

ALLIANCE GOVERNANCE AT KLARNA: MANAGING AND CONTROLLING RISKS OF AN ALLIANCE PORTFOLIO

Case - Reference no. 311-228-1
Authors: Kreutzer, M. (University of St. Gallen); Meissner, F. (University of St. Gallen)
Published in: 2011
Length: 28 pages
Data source: Field research

Teaching note - Reference no. 311-228-8
Authors: Kreutzer, M. (University of St. Gallen); Meissner, F. (University of St. Gallen)
Published in: 2011
Length: 18 pages
Data source: Field research

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Inspection Copy - Case Study 

Order the case study and teaching note at The Case Centre: 

ALLIANCE GOVERNANCE AT KLARNA: MANAGING AND CONTROLLING RISKS OF AN ALLIANCE PORTFOLIO

If the case study and teaching note is not available via The Case Centre or you have questions to additional material and the application of the case study please contact the author:

Prof. Dr. Markus Kreutzer

Further information

Contact

Institute of Management
University of St. Gallen
Prof. Dr. Markus Kreutzer
Dufourstrasse 40a
CH-9000 St. Gallen
E-Mail: 
Phone: +41 (0)71 224 39 04
Fax: +41 (0)71 224 23 55
http://www.ifb.unisg.ch

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